For urgent support, please call the relevant OSTTRA hotline (Post-Trade Processing, Traiana, triResolve, triResolve Margin and triCalculate support only)
United States
(+1)-646-475 6910
United Kingdom
(+44)-20-4601-1910
India
000-800-040 4910
(Toll-free – available to local India callers. Must include “000”.)
Singapore
(+65)-6035-5670
Japan
(+81)-50-4560-2670
Contact the relevant support team
OSTTRA Connect for Rates
OSTTRA Connect for Equity Derivatives
OSTTRA Connect for Credit Clearing
OSTTRA Connect for Repo
connect-support@osttra.com
connect-onboarding@osttra.com
OSTTRA Connect for Credit
OSTTRA Connect for FX
Credit-FX-onboarding@osttra.com
Credit-FX-support@osttra.com
OSTTRA Trade Manager
otm-support@osttra.com
otm-onboarding@osttra.com
OSTTRA TradeSTP
fxstp-support@osttra.com
fxstp-onboarding@osttra.com
OSTTRA Regulatory Reporting
regreporting@osttra.com
OSTTRA Dealhub
dealhub-support@osttra.com
API
integration@osttra.com
Contact the relevant Traiana support team
FX and Credit applications
FX-support@osttra.com
CFD/Equities/Fixed Income
HXA-support@osttra.com
Limithub
limithub@osttra.com
FX and Credit Onboarding
FX-onboarding@osttra.com
Netlink Onboarding
netlink@osttra.com
Connectivity
connectivity@osttra.com
Normalisation
normalisation@osttra.com
Harmony Adoption
harmonyadoption@osttra.com
Contact the relevant TriOptima support team
triResolve
triResolve-support@osttra.com
triResolve Margin
margin-support@osttra.com
triCalculate
triCalculate-support@osttra.com
triReduce
triReduce-support@osttra.com
triBalance
triBalance-support@osttra.com
Contact the relevant Reset support team
Operations support
ops@reset.net
Onboarding support
onboarding@reset.net
FXO Support
options@reset.net
NDF Support
ndf@reset.net
Rates/Swaps/Convexity Support
ops@reset.net
Note: For support enquiries and password resets for other OSTTRA products, please refer to their respective support pages.