For urgent support, please call the relevant OSTTRA hotline (Post-Trade Processing, Traiana, triResolve, triResolve Margin and triCalculate support only)
United States
(+1)-646-475 6910
United Kingdom
(+44)-20-4601-1910
India
000-800-040 4910
(Toll-free – available to local India callers. Must include “000”.)
Singapore
(+65)-6035-5670
Japan
(+81)-50-4560-2670
OSTTRA Connect for Rates
OSTTRA Connect for Equity Derivatives
OSTTRA Connect for Credit Clearing
OSTTRA Connect for Repo
connect-support@osttra.com
connect-onboarding@osttra.com
OSTTRA Connect for Credit
OSTTRA Connect for FX
Credit-FX-onboarding@osttra.com
Credit-FX-support@osttra.com
OSTTRA Trade Manager
otm-support@osttra.com
otm-onboarding@osttra.com
OSTTRA TradeSTP
fxstp-support@osttra.com
fxstp-onboarding@osttra.com
OSTTRA Regulatory Reporting
regreporting@osttra.com
OSTTRA Dealhub
dealhub-support@osttra.com
API
integration@osttra.com
FX and Credit applications
FX-support@osttra.com
CFD/Equities/Fixed Income
HXA-support@osttra.com
Limithub
limithub@osttra.com
FX and Credit Onboarding
FX-onboarding@osttra.com
Netlink Onboarding
netlink@osttra.com
Connectivity
connectivity@osttra.com
Normalisation
normalisation@osttra.com
Harmony Adoption
harmonyadoption@osttra.com
triResolve
triResolve-support@osttra.com
triResolve Margin
margin-support@osttra.com
triCalculate
triCalculate-support@osttra.com
triReduce
triReduce-support@osttra.com
Stockholm: +46 (0)8 545 251 45
London: +44 (0)20 7382 2738
New York: +1 646 744 0401
Singapore: +65 6372 8181
Tokyo: +81 501 791 1831
triBalance
triBalance-support@osttra.com
Stockholm: +46 (0)8 545 25 148
London: +44 (0)20 7382 2740
New York: +1 6467440403
Singapore: +65 63728183
Tokyo: +81 50 1791 1831
Note: For password reset requests for other OSTTRA products, please refer to their respective support details above. The details below are for the OSTTRA Reset service only.
Operations support
ops@reset.net
Onboarding support
onboarding@reset.net
FXO Support
options@reset.net
NDF Support
ndf@reset.net
Rates/Swaps/Convexity Support
ops@reset.net
Or use the OSTTRA Reset hotline
+65-6964-3080